FAQ
No 1 repair shop
in Europe
Over 1000 success-
ful repairs in 2021
Which faults are frequently repaired?
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No function, no LED display
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Sound only via headphones
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Music very quiet
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Poor sound image
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LED lights up permanently white
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Damage caused by a fall
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Connection problems, Wi-Fi does not work
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Optical socket Toslink broken off
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High pitch noise
What does the analysis of my device cost?
Nothing at all! There is no estimate. Your device will be repaired for the fixed price indicated. If a repair is not possible, you only have to pay the costs for the return shipment.
How long is the warranty period?
We grant a guarantee of 6 months on the replaced parts and their function.
Sonos is only offering me a replacement device?
We hear the same thing again and again from different sides. When a device is returned to Sonos, it is often simply disposed of.
Are spare parts also offered?
Yes, we also offer spare parts such as individual loudspeaker chassis or power supplies.
Do I have to pay in advance?
No, the invoice is sent with the repaired device.
